a) This will be a specialized department, tasked with maintaining the PCS Solution on a daily operational basis within Jamaica.
                
                
b) The structure of the PCS Operator will include:
                
                    - ICT Technical Resources
 
                    - Operations Resources
 
                    - Trainers and,
 
                    - Customer Service
 
                
                c) The PCS Operator will also maintain high levels of service with its customers, based on activities such as system availability, information confidentiality, etc.